We highly recommend enabling JavaScript for the best experience. You can find detailed instructions for your browser at enable-javascript.com.

Response Times

Listed below are the estimated timetables for responses to requests submitted to the maintenance department. Please bear in mind that these are merely response estimates. Service times and personnel availability will vary based on the number of open requests and the depth of work required. We will make every effort to process your request as soon as possible.

Priority

Respond

Resolve

Emergency

  • Constitutes an immediate risk to environment, equipment or systems
  • Increased damage if not handled immediately
  • Stops business completely
  • There are no other means of completing task or objective for critical business process
1 Day 2 Days
Urgent

  • If not addressed, may bring about an Emergency priority status or the potential for system failure
  • Customer cannot perform his or her daily job duties
2 Days 5 Days
Routine

  • Loss of use but alternatives are available
  • No loss of daily job duties
  • Convenience to customer
14 Days 30 days
Scheduled

  • Specific date is set to start or complete work
Set Date Within 5 days of Scheduled Date