Our talented and diverse team is committed to providing exceptional service to our customers – the students, faculty, staff, visitors, and families who utilize our facilities – is at the heart of everything we do. This commitment is visualized in our Facilities Management Triangle: our people and our facilities form the foundation, supporting the ultimate goal of serving our customers at the apex. 2024 saw us actively working on all three points of this triangle, strengthening our team, enhancing our facilities, and ultimately improving the customer experience. This report will highlight our achievements and demonstrate how we live by our core principles of ethics and honesty, a sense of urgency, customer service and transparency, and stewardship.